Please print, and have on site for the technician (Click File / Print)
Onsite Forms
Contents
Customer to save for reference.
To be signed by technician and retained by customer.
3. Customer Satisfaction Survey
Customer to complete and give to technician after installation.
Technician records measurements on form.
Customer uses completed form to place order with web site.
Form must be on site at time of install for technician’s reference.
5. Onsite Issue Troubleshooting
By requesting the technician's information you agree to the
following terms.
Service -- This "Locator Service" is
licensed from NBI, and paid for by this website, for your personal use. Please
contact NBI with any questions or concerns regarding our service at
service@installedblinds.com.
Inspection -- You will not call the technician to
schedule an installation unless you are reasonably sure that all the items that
you ordered are onsite, as ordered, and undamaged. Otherwise you may have to pay for a second
visit.
Site Preparation – Prior to the Technician’s arrival
you will remove all “breakables” from the areas where the technician will be
working, and secure any pets.
Independent contractor – Using this Locator Service you will
able to contact a pre-screened professional independent sub-contract window
treatment technician to measure and/or install your window coverings. You
are responsible for paying the technician directly, together with any taxes
that may apply. The Technician's fees are not included in any price paid
for window coverings. The technician has agreed to offer the above
Workmanship Guarantee and to abide by NBI’s Rules of Contractor Etiquette (see
below), however any work performed, and any guarantee offered, by the
technician will be based exclusively on the mutual agreement between you and
the Technician. NBI, this Internet site and our employees accept no
liability or obligation other than providing you with the technician’s
information.
Intended purpose – Use of this Locator Service is free
to you if you are a consumer with a residential or business window covering
project. If are not acting as a consumer, or you sell or distribute our
technician's information (other than is necessary to complete your project), or
make repeated requests for multiple ZIP codes, that will be considered an
unauthorized use of the Locator Service, and you will agree to pay NBI $50.00
per e-mail requested by you. Also, in such circumstance, NBI may restrict
your future access to the Locator Service.
Changes -- NBI reserves the right to change
these terms at any time without prior written notice.
Rules of Contractor Etiquette
Technicians
accepted into the NBI Locator program have agreed to follow these rules:
* Arrive as scheduled and, if delayed, promptly notify customer and arrange a new appointment.
* Agree any extra charges with the customer before work is started.
* Only start work that they are qualified to perform and can be completed with the highest quality for the quoted price.
* Behave professionally while in customer’s home (no smoking, eating, etc.)
* Not use customer’s property (i.e., telephone, computer, etc.) for personal use.
* Have a neat appearance and be conscious of working with clean hands.
* Not track debris into customer’s home and clean up any mess caused by the work.
* Consolidate and place trash where customer prefers (curbside, garage, etc.)
* Follow and abide by all safety regulations, regarding those related to cords and strangulation, set forth by the U.S. Consumer Product Safety Commission and any similar state laws.
* Promptly notify NBI of any customer complaints.
NBI – February 16, 2006
© 2006, Nationwide Blind
Installation, Inc.
All rights reserved
(Customer should retain this page for your records)
Measuring Guarantee
(must be signed
by technician)
The technician guarantees that if (s)he incorrectly measures
the width and height of window treatments, the technician will repair or
replace the window treatments free of charge and to your reasonable
satisfaction, provided –
*
You
contract for the installation of that window treatment with the same technician
who performed the measurement, and
*
You,
the customer, are on site at the time of the initial measuring and of the
installation, and
*
The
original completed measurement form is signed by the technician (you will be
given a link to download this in the e-mail) and you have the signed
measurement form on site at the time of installation, and
*
Your
window coverings are ordered with the exact measurements recorded by the
technician and from the Internet site through which you originally contacted
the technician.
Technician: ______________________________Date: ______________
Installation Guarantee
(must be signed
by technician)
The technician guarantees the quality of installation workmanship, and will correct any installation problems free of charge for 12 months, provided –
*
You
give our technician the completed Customer
Satisfaction Survey after the installation, and
*
If
the measurements were taken by the technician, you have the completed measurement
form on site for the installation.
Technician: ______________________________Date: ______________
© 2006, Nationwide Blind
Installation, Inc.
All rights reserved
service@installedblinds.com
Customer to complete
and give to technician with payment
Web Site
1. How many total window coverings were
installed? __________
2. Did you purchase your window
coverings from AnyBlinds.com? Yes / No
3. If not, where: ____________________________
4. Approximately how much did you pay
to for your window coverings? $_______________
5. Would you have purchased your window
coverings through the Internet if measuring / installation services were NOT
available? Yes / No
6. How would you rank your ordering experience
with the web site? 1 / 2 / 3 / 4
(1 - Very satisfied, highest marks; 2 - Good, I was very happy;
3 - It was OK, could've been better; 4 - I was dissatisfied)
Technician
7. Did our technician arrive as
scheduled? Yes / No
8. Did our technician explain product
operation and maintenance? Yes / No
9. Did you have our technician
pre-measure for you? Yes / No
10. How satisfied were you with the
overall performance of our technician? 1 / 2 / 3 / 4
(1 - Very satisfied, highest marks; 2 - Good, I was very happy;
3 - It was OK, could've been better; 4 - I was dissatisfied)
11. Please give comments here about our
technician and service *:
_____________________________________________________________
_____________________________________________________________
* NBI may publish selected comments.
____________________ _______________ ______________
Customers Signature Date
of Installation Phone
(optional)
ZIP code: _________
NBI Job Reference #___________
(in the e-mail
with the technician’s contact info)
© 2006, Nationwide Blind
Installation, Inc.
All rights reserved
* Technician to record measurements
* Customer to use measurements to place order with Internet dealer
* Original measuring form must be on site and available to technician at time of installation.
*
|
Customer to place order via: AnyBlinds.com Tel: (123) 456-7800 Fax: (123) 456-7801 |
Name: _________________________
Address: _________________________
_________________________
Phone: _________________________
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Notes:
© 2006, Nationwide Blind Installation, Inc. All rights reserved
The following
table defines the procedure you should follow in the
unlikely event there is an on-site issue.
|
Customer Purchase
Information |
|
|
Web site ordered from : AnyBlinds.com Tel: (123) 456-7800 Fax: (123) 456-7801 |
Order
# ___________________ Order
Date: ___________________ Delivery
Date: ___________________ |
|
Issue |
Technician’s
Action |
Customer’s
Action |
|
Product cannot be installed at all because the brackets (or other
parts) are the wrong type, or were not supplied. |
Note for customer what has to be re-ordered. |
* Customer order missing parts.
* Customer contact the technician once product is on site.
Customer
and technician to agree on payment for additional trip charge. *
|
|
Product is defective, damaged, not delivered as ordered, wrong color,
etc. |
* At the customer’s request, install or do not install product.
* Note what the problems are, for the customer to reference when
placing the reorder.
|
* Customer reorders the product.
* If needed, contact the technician once product is on site. Customer and
technician to agree on payment for additional trip charge. *
|
|
Blinds are the wrong size because the customer ordered incorrectly. |
* At customer’s request, install or do not install the product.
* Note what the problems are, for the customer to reference when
placing the reorder.
|
* Customer reorders the correct product.
* If needed, contact the technician once product is on site. Customer
and technician to agree on payment for additional trip charge
|
|
Blinds are the wrong size because the technician measured incorrectly. (Product can be altered). |
* Technician will repair, on or off site, to meet customer’s reasonable
satisfaction.
* If a return trip is necessary there will be no additional trip
charge.
|
* Customer should be patient while the technician takes the necessary steps
to solve the problem.
* There will be no additional charge for either altering product, or
return trip.
|
|
Blinds are the wrong size because the technician measured
incorrectly. (Product cannot be altered and must be reordered). |
Immediately phone NBI (877) 658-3196. Technician to supply NBI with: *
The web site the order came
from
*
The order number and date
*
The style & color of the
blind
*
The correct measurements
*
The original ordered
measurements
NBI will order the correct product which will be delivered to the
customer. |
* Customer should be patient while NBI orders the product.
* Contact NBI and technician once the product is on site.
* There will be no additional charge for product, or return trip.
|
* Depending on the situation, web site may reimburse the
customer a portion of the technician’s return trip fee.
© 2006, Nationwide Blind
Installation, Inc.
All rights reserved